Shipping & Returns

Shipping

We do our best to ship all orders within 48 hours (business days only). We do not ship over the weekend or on holidays.

Method Cost Timing (days)
UK Standard (Orders over £50) £0.00 2-5
UK Standard (2nd Class) £3.50 2-5
UK Express - Tracked £6.00 1-3
International Unavailable Unavailable

*International orders may be subject to customs fees payable by the customer on delivery.

  • We use Royal Mail 48 hour for our Standard Delivery option. Please allow 2-3 working days for delivery of your order.
  • Any orders placed after 2:00pm on Friday - Sunday will be dispatched the next working day.
  • Please note that Next Day delivery may not be available for some remote regions such as the Scottish Highlands & Islands. Please contact our Customer Service team who will be able to advise you of your options should you have any concerns.

 

Public holidays

Orders placed on a public holiday will be dispatched the next working day. If the delivery date falls on a public holiday, the delivery will be made the next working day.

Damaged, Incorrect or Defective orders

At Balega UK we aim to ensure your order arrives in perfect condition but on the odd occasion, things do go wrong. If your order arrives with obvious damage, do not accept the goods from the courier.

If the item(s) ordered are damaged, defective, or not the item ordered, please refer to our Returns/Exchanges information below.

 

Returns

Balega accepts returns of all unused products purchased on our site within 30 days of the original purchase date. Please send the product to the address below with a copy of your original order information and a brief note that includes your contact information.

Exchanges

Balega offers a one-year warranty on all of our products against manufacturer’s defects. Products deemed defective may be sent to the below address with a copy of the receipt within this period for replacement only. If you have additional questions about our return or warranty policy.

Return Address

Balega Returns / Fit Brands Ltd
Unit 13A Tanfield Lea Industrial Estate (North)
Tanfield Lea
Stanley
Co Durham
DH9 9UU

** All Items are distributed by our brand partner, Fit Brands Ltd